What these terms cover. We consider these terms and conditions (the “Terms”); together with your Booking Request; our price list; and our Booking Confirmation, as the entire agreement between you and us for the supply of our services to you (“Contract”). We intend to rely upon these Terms in relation to the Contract between you and us.
Why you should read them. Please ensure that you and all members of your party read and understand these Terms before you submit your Booking Request. Please note that by submitting a Booking Request, you and all members of your party agree to be bound by these Terms. This does not affect your statutory rights as a consumer. You should print a copy of the Terms for future reference. These terms tell you who we are, how we will provide services to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.
We reserve the right to change these Terms at any time and any such changes will apply in relation to any new Bookings Requests submitted made after the changes are posted on the website, at the Site or otherwise brought to your attention. Please read the Terms each time you submit a Booking Request to ensure you understand the Terms which will apply at that time as submission of a Booking Request shall signify that you have accepted to be bound by the latest set of Terms.
Information about us and how to contact us
Who we are. We are ‘The Arc cabin’ a sole trader established in England and Wales. Our address is The Island House, Elton, Peterborough, PE86RJ (the “Site”).
How to contact us. You can contact us by telephoning at +44 (0) 77470 11701 or by writing to us at firstname.lastname@example.org
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Booking Request.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
“Weeks” mean calendar weeks.
Our contract with you
In order to request a booking, you will need to complete and submit the booking form on our website (“Booking Request”). Please take the time to read and check your booking at each stage of the Booking Request process, as it is your responsibility to provide us with the correct information.
Our acceptance of your Booking Request is our absolute discretion and will only take place once we issue a written confirmation (containing a booking reference number) accepting your Booking Request and confirming receipt of your Deposit payment (“Booking Confirmation”). This Booking Confirmation shall signify that we have accepted your Booking Request, subject to these Terms. At this point a Contract shall come into existence between you and us on these Terms.
Subject to any enduring conditions, the Contract will last until you and your party leave our Site (including any extension to your stay and for such time afterwards as may be necessary), unless otherwise terminated in accordance with these Terms.
By making a Booking Request you confirm that:
you are over 18;
you have the authority of all persons in your party to book on their behalf
if the booking being made does not include yourself that there is at least one person in your party that is at least over 18 at the time of the stay;
you accept these Terms; and
you agree that you will be responsible for any loss or damage caused by you, any member of your party accompanying you.
Our Contract binds you, (the person named on the booking confirmation) and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept these Terms.
Please note that we cannot permit a transfer of a booking to another person or party. The existing booking will need to be cancelled in accordance with these Terms as set out below, and a new booking made.
The maximum number of people occupying your accommodation must not exceed the number shown in the particulars of the Site on our website, or as otherwise communicated to you by us in writing.